Category Archives: Traveler

Traveler 8.5.3 and Apple Devices

We’ve been testing Traveler 8.5.3 in advance of our roll-out to our users this weekend. One thing we noticed was that on our Apple test devices, lookups for groups returned extra data.  See below:

Upon investigation, I found this wiki article.  Adding the following property to the data\traveler\cfg\NTSConfig.xml file

<PROPERTY NAME=”TSS_ADDRESSCACHE_ENCODING_ENABLED_AS” VALUE=”false”/>

addresses this issue and does not affect lookups for any other device (Android, etc.).  Be sure to test this out first before modifying this in your production environment!

A User Love Story: Traveler, Androids, UX Designers & Food

What happens when you put 19 users in a room with their Android devices, Lotus Notes Traveler, a webcast, a few UX designers on the phone and some snacks? Well, it turns out it results in an hour of great feedback, interesting discussion, and fun!

We had a unique opportunity to participate in a Traveler UX discussion with Michelle Cooper and Jessica Peter of the Mobile User Experience team, along with Chris Reckling who manages the mobile UX team across the Lotus products.  Jessica is the lead designer for Traveler and Michelle does user research for mobile.

VCU & Traveler went to the Final FourA little background – VCU has been an Android Traveler Beta program participant. As I’ve posted before – our users LOVE Traveler. We continue to see steady growth in Traveler usage since implementing both for the Apple iOS and Android-based devices.

So when asked if we could pull together a group of users to participate in a usability webcast, we jumped at the opportunity. We sent out an email to all our Android users. And we had 24 users RSVP for the event, with a number responding saying that they wished they could attend. Of course we did entice them with a mention of refreshments being provided!

So the day of the webcast, the users arrived with their Androids in tow. We started the webcast with a brief info and also headed off a few comments about a server related issue. As we explained the UX team deals with the end user experience. Our entire room was on open mike, so Michelle, Jessica and Chris could hear the users’ comments. Michelle and Jessica then began to go through slides and ask the users questions about different design elements or features. Were these items something they would use or should they be configured differently? They also asked about favorite Android apps. Of course Angry Birds was mentioned! And one user said that he disliked his Android device until he installed Traveler. “I love it now – because of Traveler!”

As I sat back and watched the attendees, I was pleased to see they were all engaged. They were watching the slides and had their devices out, comparing their own user experience with what was being displayed. Then actively commenting or nodding or shaking their heads. They were participating in a very positive manner! It was not a “let’s bash the email system session.” It was “let’s share what we like or dislike in a constructive manner session.” It was interesting for me to hear how they were using Traveler as well. “I only use the calendar” or “I only use it for email.”

The user group included faculty, directors, administrators, staff, and a few techies as well. No one admitted to owning an Android tablet, but we did see a representation of the most popular Android devices on the market.

All and all it was the most positive end-user feedback session I’d had as a Notes/Domino administrator in a long time. And according to Michelle/Jessica/Chris they obtained valuable and useful feedback as well.

So the moral of the story is if you have an opportunity to work with the IBM UX team – do so! Remember that user feedback (while sometimes annoying to system administrators) is very constructive and important for the overall usability of a software product. And that it is good to gather your users together (with food of course) and allow them to share their experiences with you and each other!

Apple iOS Upgrade may require Traveler PW to be Re-entered

A number of our users have upgraded their iPads and iPhones with the new Apple OS.  


We have seen that especially on the iPads that they have been required to re-enter their Traveler password, as the upgrade does not save the password.  Once the password was entered, they were able to immediately able to connect to our Traveler server.  This did not require the profile to be recreated.  This only requires the password to be submitted.


This behavior  for Traveler does not seem to be occurring on the iPhone after the OS upgrade.

IMAP, IBM Lotus Notes Traveler and a Mobile Opportunity!

I had a conversation today that made me giddy.  The following question was asked: “Does Lotus Notes Traveler run on the Mac OS?” My answer: “No. Why?”  “Well if it ran on the Mac desktop OS, we would shutdown IMAP.”  Can you imagine my joy?  SHUTDOWN IMAP?  I’m practically ready to get in the car and drive to Littleton right now and persuade anyone who will listen!

So what if?  What if Activesync were to run on the Mac OS?  Or IBM , Microsoft, Apple, and Google were to all sit down at the table and came up with a “sync” standard?  Perhaps the chances of that are greater for me to win the lottery.  But again, what if?

Traveler seems to have been a jumpstart to what was “just email.”  Whenever we find a user who is running an IMAP client on either on the iPhone, iPad or Android device – once we show them Traveler – they are hooked.  We are also asked the question – “will this run on my Blackberry?”  I’m hoping that with some of the rumblings about Android apps running on the new Blackberry Playbook perhaps this too will be a reality in the not too near future.  Perhaps this would also be a push for LotusLive Notes, as no longer would there be a need for IMAP in that space as those users who want a more nimble client could go with Traveler.

And what is the key here is – “not too near future.”  This shouldn’t be a 2012 project this should be a 2011 ASAP project.  Not only because this customer needs/wants it desperately, but perhaps because it would position IBM uniquely in collaboration – “go mobile on your desktop as well.”

How about Lotus Notes Traveler for the Blackberry?

I was recently asked this question.  And I had to stop a minute and think about it. Why not?  Lotus Notes Traveler at least in my environment has been one of the easiest mobile deployments – ever!  Easiest to install and easiest to manage.  And best of all – the users love it.   We’re up to over 300 Apple and Windows devices and more than 35 using the Android beta version.  They simply can’t get enough.  And the price is right – it’s included in our Domino license. 

So, why couldn’t Lotus Notes Traveler be ported to the Blackberry?  I’m sure some really smart engineering type people are going to respond to this question and tell me why.  But can we think outside the box for a moment?  Do we need to always limit ourselves to the current architecture when faced with something that might require a bit of work?  The Blackberry Enterprise Server is a lot of work to manage and upgrade.  Providing failover is also painful.  And it’s an additional expense on top of your Domino licensing.  I know that historically RIM and IBM/Lotus have a long and successful relationship and BES was a successful solution when there was no other.  But perhaps it’s time to revisit that solution and add another mobile device to the Traveler success suite.

Lotus Notes Traveler – Still Going Strong 7 Months Later!

We deployed Lotus Notes Traveler in November 2009.  And today I realized that we’ve had it in place seven months to the day.  While normally having a server or product in place for a short period of time isn’t a cause for celebration, in this case I think it is.

Since November, we’ve added 196 devices to our dedicated Traveler server.  Twenty-nine of which are iPads (most of which have been added in the last few weeks).  Users can install and connect to Traveler without much assistance (if any).  This alone may be reason for an administrator to celebrate! 

The support issues we’ve had have been minor (and I really mean minor).  We are running Traveler 8.5.1.1 Build 201002131306 on a Windows 2003 Enterprise Server SP2 server.  And we rarely have to touch it!

Our user community includes only faculty and staff.  And believe me, they have high expectations as to what expect from a mobile device.  Many of them are former Blackberry users who switched from a corporate device to a personally owned iPhone, iPad, etc.  They may have switched devices, but their need for their mail, calendar, and contacts in real time didn’t change.  If you’re in the only in the “consideration” phase regarding Traveler, give it a second thought as it will be a win/win for you and your user community.

More love for Lotus Notes Traveler!

I blogged earlier this week about our implementation of Lotus Notes Traveler.  We sent around an notice today to all faculty/staff regarding the availability of Traveler in the university’s daily electronic newsletter.  

For a Friday, and the last day of exams, we’ve added eight (twelve as of last check) new users.  Or let me rephrase that.  They added themselves, with almost no interaction from the support staff.  Which is just goodness all around wouldn’t you say?!  We’re hoping that the faculty and staff will find this a useful tool over the university’s two week winter break. 

Our internal marketing team (thanks to Gary Garbett and Sam Kennedy) also came up with a super graphic for use on the web page which I’d like to share here!