Emails received as HTML text – How to correct!

Several users (8.5.1 and 8.5.2) have reported receiving emails as HTML formatted text.  After reviewing Notes preferences and reinstalling the Notes client, IBM Support was contacted. Here are the findings:  
This problem may occur after Google Chrome has been uninstalled.   If the default browser is not chosen when uninstalling Chrome, Notes will not be able to find the OS default browser.

To resolve the issue, set Internet Explorer or Firefox as Window’s default browser.   In some cases these registry keys may need to be manually changed to point to the iexplore.exe (with the path information:


This issue has also been seen with Firefox 4 and 5.  If FireFox was set as the default browser and then back to IE, the keys are not updated so Notes will still use IE.

If you do change the registry settings, the user workstation may need to be restarted for them to take effect.  Be sure to take a registry backup prior to making any changes.

2 responses to “Emails received as HTML text – How to correct!

  1. We were pointed to the same technote yesterday when I called IBM to report that one of our staff was unable to launch a browser when clicking on a URL hotspot in their Lotus email. It worked from the INOtes but not the client.

    The issue was resolved for us by having the user set IE as their default browser from the UI. We did not have to make any registry changes.

    Dan Soares
    Patrick Henry College, VA

  2. Even when making the UI change, it would not accept the change, especially after a Chrome uninstall on some workstations. Certainly using the UI is preferred!